Orders are generally shipped from our distribution centre, which is located in Melbourne, the next day after full payment is received.
Q: What is the standard delivery time frame?
A: We aim to have your order delivered within 3-5 business days. Perth deliveries take longer.Your order will typically be delivered by Australia Post
Q: Do I need to sign for my delivery?
A: For all courier deliveries a signature is always required. You can request with the courier that deliveries are left on your property, however this is not advised as you, the customer, would be liable for the goods if they are stolen or lost and we hold no responsibility in these circumstances.
Great Deals Direct To U is working with multiple couriers to provide the most efficient delivery service with the quickest delivery times.
Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.
For items that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Toll Fastway’s website.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate in formation is received by our customer service representative.
Parcels that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Track Your Parcel
Please visit http://auspost.com.au/track/ and use the given tracking number to track you item.
To track item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.
Allied Express requires consignment note and the postcode of the destination to track item at http://www.alliedexpress.com.au/ or call 13 13 73 for more queries.
In the unlikely event that your parcel is returned to us, we will contact you via email or message
UNSUCCESSFUL DELIVERY ATTEMPT
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Toll IPEC and Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
REJECTED BY RECEIVER
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative.
Pick up, cod, or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times. Please make your selection carefully as we are unable to accept this product for refund or exchange if you simply change your mind or if you made an incorrect purchase without costs being incurred by the buyer to return the product in the same condition it arrived in. There will also be a restocking fee charged.